FAQs

FAQs

Frequently asked questions about TaxAssist Accountants

Where are your offices?

We have over 409 locations across England, Wales, Scotland and Northern Ireland. To be put in touch with your local office please contact us on 0800 0523 555 or enquire online and we will be happy to help you.

Who do you help?

Brightbooks Accountants can do more for you, your business and your family. We provide services to individuals and businesses, including personal taxpayers, self-employed individuals, partnerships, limited companies, company directors and property landlords.

Our local and personal services go way beyond tax and accounting to provide businesses and individuals with expert advice, all from under one roof.

You will find more information about who we help here.

I am looking for a price, what are your fees?

In order to provide you with a quotation, we can arrange a free, no obligation, consultation with you to discuss your individual needs. That way you will only pay for the level of support that you require. From this meeting we will provide you with an upfront fixed fee quote so you can confident that you are getting the best value advice, with no hidden surprises. Our clients tend to prefer to pay monthly which is an option we can discuss in the meeting.

Do I need to meet with you?

To provide you with a quote for our services we would like to meet with you to understand how we can help you. It's always best to meet with you in person and we may also be able to hold a video meeting.

The consultation we offer is free, with no obligation and is an opportunity for our accountant to better understand your circumstances. We will then be able to provide you with an agreed fee for the services you require. Many of our clients review our consultation on Trustpilot and share their experience with others, so you can see the value in meeting with one of our accountants.

What happens at a consultation meeting?

The free consultation is an informal chat, with your local accountant, to get to know you and find out more about the help you are looking for. The meeting, whether it is virtual or in person, is typically 30-45 minutes long but can be longer if required.

First, we’ll have a chat to find out a bit about you and your business and there's opportunity for you to get to know us.

We’ll then drill down into the detail, including what support you need and talk you through the options that are available to you. Once we understand the level of support you are looking for, we will then provide you with a quotation.

We understand that meeting with an accountant can be new ground for many, so we’ll guide you through the process and answer any questions you might have – there's no such thing as a silly question!

How much do you charge?

Our fees are tailored specifically to your individual needs. We offer a free consultation in order to assess the accountancy and tax work that is required. We explore the possible tax savings available and answer any questions you may have. Once we have held a consultation with you, we will provide a quotation. This quotation is valid for 3 months.

How do I switch accountants?

It is easier to switch accountants than you may think. If you choose TaxAssist Accountants, we can contact your current accountant on your behalf to request your files and records are sent to us so we can begin working for you. For full details of how we guide you through the switching process, click here .

Can I chat to an accountant online?

Our friendly team are happy to chat with you on 0800 0523 555 to arrange where you can book a face to face meeting, or video call with an accountant at your local office.

I have a quick tax or accounting question, can you help?

If you are a client of TaxAssist Accountants, our local teams are on hand to answer any questions that you may have.

Unfortunately, if you are not a client of TaxAssist Accountants, we are not able to answer specific tax and accountancy questions. So we can assist you further we would recommend that you book a free consultation so we can understand your situation and provide appropriate advice.

Am I due any tax back?

If you believe you may be due a tax refund, we would firstly suggest that you speak to HM Revenue & Customs directly.

If you need a self-assessment tax return submitted to get your tax refund, we provide a tax return completion service. Please contact our team on 0800 0523 555 or enquire online to discuss how we may assist you and to receive a quotation.

If you are already a client, we will proactively keep you informed of any tax saving opportunities available to you.

Do you offer work experience placements?

If you are looking to gain experience in bookkeeping, tax or accountancy, some of our local offices offer work experience placements from time to time. The arrangements vary across our locations. To be put in touch with your nearest office to find out more, please contact us online.

Can I send you my CV?

If you're looking for a job in accounting, please submit your CV to the office most local to you. To be put in touch with your local office, please contact us online. We have a dedicated careers page which will show you a list of current vacancies.

What We Do

Join Us in Three Easy Steps

1

Get in Touch

Arrange a free consultation in person or via video with your local accountant. It’s an informal chat to get to know you and find out more about the help

2

Chat To an Expert

We clearly explain the support available to you and are happy to act as business advisors in order to help you grow your business.

3

Get a Fixed Quote

Our fees are fixed and tailored specifically to each individual's needs, so that you only pay for the level of support and services that you require.

Free Resources

Choose the right Accounting Firm for You

Running your own business can be challenging so why not let TaxAssist Accountants manage your tax, accounting, bookkeeping and payroll needs? If you are not receiving the service you deserve from your accountant, then perhaps it’s time to make the switch?

Local Business Focus

We specialise in supporting independent businesses and work with 100,000 clients. Each TaxAssist Accountant runs their own business, and are passionate about supporting you.

Come And Meet Us

We enjoy talking to business owners and self-employed professionals who are looking to get the most out of their accountant. You can visit us at any of our 409 locations, meet with us online through video call software, or talk to us by telephone.

Switching is Simple

Changing accountants is easier than you might think. There are no tax implications and you can switch at any time in the year and our team will guide you through the process for a smooth transition.

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